Return & Exchange Policy

Last Updated: [27-FEB-2025]

Return/Exchange Duration and Eligibility:

We offer a 14-day return/exchange window from the date your order is delivered. To qualify, you must ship the item back to us within this timeframe. If you initiate a return on the last day (Day 14) but ship it later (e.g., Day 18), your request will not be eligible. If a chargeback is attempted under such circumstances, we will present our return policy to the bank as proof of prior disclosure.

Return & Exchange Conditions:

• Items must be unused, unwashed, and in their original packaging with tags attached.
• Any items with signs of wear, damage, or missing tags will not be accepted for return or exchange.
• Returns will only be processed after receiving and inspecting the returned product.

How to Initiate a Return or Exchange:

1. Contact us via our [Contact Page] or email returns@denzya.com within 14 days of delivery.
2. Our team will guide you through the process and provide the necessary instructions.
3. Ship the item back to our designated address.

Return Shipping Details:

• Customers are responsible for covering the return shipping costs.
• We recommend using a trackable shipping service to avoid lost shipments.

Refund Policy:

• Once we receive and inspect your return, your refund will be processed to the original payment method within a few business days.
• Processing times may vary depending on your bank or payment provider.

Exchange Policy:

• If you wish to exchange an item, you must initiate the request within 14 days of delivery.
• Once we receive and inspect the returned item, we will ship out the replacement.
• Exchanges are subject to stock availability.

For any further assistance, feel free to contact us at support@denzya.com.